Privacy Policy

Purpose of Privacy Policy

The purpose of the privacy policy is to provide information on the purpose, scope, protection and time of personal data processing.

Personal data is any information about an identified or identifiable natural person or "MonaOk" customer, such as name and surname, social security code, residence or delivery address, personal telephone number, personal e-mail, occupation, services received, billing information, information about the telephone, electronic communications and other information related to a private individual - the Client of the "MonaOkgroup" store network.

Scope of application

The privacy policy is applied to ensure the confidentiality and protection of personal data in relation to persons or data subjects (hereinafter - customers):

1. Potential, former and current customers and buyers of "MonaOkgroup".
2. Visitors of the "MonaOkgroup" online store.
3. Visitors to shops, offices and other "MonaOkgroup" premises, including premises subject to video surveillance.

The Privacy Policy applies to data processing, regardless of the medium and form in which the Customer submits personal data (in paper or electronic form) and in which system or paper format they are processed.

Purposes (tasks) of personal data processing

MonaOkgroup "processes personal data for the following purposes (tasks):

Product sales and business support:

• Customer identification and service;
• drawing up a waybill and invoice;
• delivery (sending) of goods;
• return or exchange of goods;
• refund for purchase;
• performance of warranty obligations;
• improvement of goods, development of new goods;
• for commercial purposes - advertising and distribution of goods;
• Handling and handling of customer complaints;
• maintaining and increasing customer loyalty or awarding loyalty bonuses;
• performing calculations and compiling reports;
• maintenance and improvement of websites and mobile applications;
• business analysis and planning;
• creating statistics, improving the quality of the website and services;
• Content creation tailored to customer needs through advertising.

Providing information to a state or local government institution in the cases and to the extent specified in the external regulations.

Legal basis for personal data processing

The processing of the client's personal data by Mona Ok group has the following legal basis:

• Customer's application or order - fulfill Customer's order (purchase), deliver goods to Customer, return goods or money, exchange goods, consider Customer's complaint, fulfill warranty obligations, etc.;
• Customer consent;
• in legitimate interests - to fulfill MonaOkgroup's legitimate interests "arising from external regulations or from existing obligations between Mona Ok group" and the Client.

MonaOkgroup's legitimate interests are:

1. commercial activity;
2. sale of goods;
3. ensure the fulfillment of contractual obligations;
4. performing customer retention activities;
5. segmentation of the customer database for more effective sales of goods;
6. product range development;
7. promoting your products by sending commercial messages;
8. sending other messages about the progress of the order or obligations and about essential performance conditions;
9. conducting customer surveys about goods;
10. ensuring and stimulating the efficiency of sales and delivery of goods;

Processing of personal data

Mona Ok group processes personal data in accordance with the purposes (tasks) of data processing and the legal basis.

The Client's refusal to provide Mona Ok group with personal data necessary for the performance of certain activities creates obstacles for the Client and Mona Ok group in obtaining information.

• performing certain actions, for example, buying / selling goods in the MonaOkgroup online store.
• ordering the delivery of goods, delivering goods, returning goods, receiving money / refund for a purchase, receiving / awarding loyalty bonuses, etc.

For high-quality and fast execution of the Customer's orders (purchases), "MonaOkgroup" can authorize third parties or its cooperation partners to perform certain actions for the delivery of goods, for example, to send purchased goods, send invoices, etc. If in order to perform these tasks, third parties or cooperation partners process the Client's personal data, which are at the disposal of MonaOkgroup, then the relevant third parties or cooperation partners are considered processors and MonaOkgroup has the right to transfer to them the personal data requested by the client. perform tasks to the extent necessary to perform specific necessary actions.

Transfer of personal data to third parties and entities of third countries

Mona Ok group does not disclose the Client's personal data or any other information about the Client to third parties for processing outside the European Union and the European Economic Area, except for:

• if personal data must be sent to the relevant third party within the framework of the concluded contract, in order to perform all functions necessary for the performance of the contract or delegated by law (for example, to a bank as part of settlements or for a service, for example, delivery of goods by courier or parcel);
• in accordance with the explicit and voluntary consent of the Client;
• to persons specified in external regulatory acts, in cases, in the manner and to the extent specified in these acts;
• to protect the legal interests of "MonaOkgroup", for example, by appealing to the court or other state institutions against a person who has affected the legal interests of "MonaOkgroup".

Access to personal data and other rights of the Client MonaOkgroup

The customer stores and processes personal data if any of the following reasons exist:

• as long as MonaOkgroup and the Client can realize their legitimate interests (for example, submit objections or file a lawsuit in court) in accordance with the procedures set forth in external regulatory acts;
• while MonaOkgroup ”is obliged to store data as defined in external regulations;
• as long as the Customer's consent to appropriate personal data processing is valid, unless there is another legal basis for data processing.

When the aforementioned conditions no longer exist, the Customer's personal data is deleted.

Access to personal data and other Customer rights

The customer has the right to:

1. request MonaOkgroup "to complete, correct or delete personal data or limit the processing process regarding the Customer,
2. object to processing (including processing of personal data carried out on the basis of MonaOkgroup's legitimate interests "), to data portability.

The customer can submit a request for the exercise of his rights:

1. in writing in person at "MonaOkgroup" retail stores. presenting an identity document;
2. by e-mail, signing with a secure electronic signature;

Changes to the Privacy Policy

MonaOkgroup "has the right to unilaterally change the Privacy Policy, providing the Client with access to its current version.